- 01
The challenge
Palestinian, Syrian, Sudanese, Eritrean and other displaced families in Alexandria often do not know which health, psychosocial, protection and education services are available to them — or how to reach them.
- 02
What Impact did
Impact began by listening, bringing together community leaders of different nationalities to hear about their needs, the services they rely on and the ways they find support.
- 03
Who took part
More than 30 community leaders from different nationalities.
- 04
What changed
These conversations built genuine relationships and shaped a tool designed from the communities’ own experience — so that individuals and families no longer have to search alone.
- 05
What comes next
The Service Mapping and Pathway Tool is launching this year.
UN agency
UNICEF
Mazaji emotional-awareness camp; service-mapping and pathway tool in Alexandria
